Frequently Asked Questions

Welcome to the ThemeBase.pro FAQ page. Here you’ll find answers to the most common questions about our service, GPL licensing, and product usage.

1. What is ThemeBase.pro?

ThemeBase.pro is a platform that provides access to premium WordPress themes and plugins released under the GNU General Public License (GPL). We offer affordable access to high-quality tools for web creators, developers, and businesses.

2. Are your products legal?

Yes. All products on ThemeBase.pro are 100% legal and licensed under GPL. We are not reselling licenses—we are redistributing GPL-licensed software, which allows for free and open use, modification, and redistribution.

3. Will I get original files?

Yes! We obtain original files directly from developers or marketplaces like ThemeForest, Codecanyon, etc., and we never modify them. You receive clean, original, and unmodified files.

4. Do your themes/plugins come with a license key?

❌ No. We do not provide license keys or activation codes.

Since the products are released under GPL, they work without activation. Some features (like automatic updates or support from the original developer) may require a license key, but they are not necessary for most functionality.

5. How often are products updated?

We strive to update all products regularly — usually within a few days of an official release from the original developer. You can check product pages for update dates or request an update if needed.

6. Can I use the downloaded themes/plugins on multiple websites?

Yes. Under the GPL license, you can use the themes and plugins on unlimited websites, whether personal or commercial.

7. Can I request a specific plugin or theme?

Yes! We welcome requests. If there’s a GPL-licensed product you’re looking for and it’s not yet on ThemeBase, just contact us and we’ll do our best to include it.

8. Do you provide technical support?

We provide basic support related to:

  • Download or access issues

  • Installation guidance

  • Common troubleshooting

We do not offer advanced support for theme/plugin customization or third-party integrations. For that, you may want to contact the original developer directly.

9. Is there a refund policy?

Due to the digital and downloadable nature of our products, we do not offer refunds once a file has been downloaded. If a file is corrupted or incorrect, we will re-upload the correct version upon request.

10. Is ThemeBase.pro affiliated with original developers?

❌ No. ThemeBase.pro is not affiliated, associated, or endorsed by any third-party developers, authors, or companies. We redistribute software under GPL independently.

11. Is it safe to use your downloads?

Yes. All files are:

  • Downloaded from original sources

  • Scanned for malware and viruses

  • Not nulled or modified

We do not inject ads, backdoors, or malicious code into any of our files.

12. How can I contact ThemeBase?

We’re here to help!
📧 Email us at: [email protected]